{"id":607,"date":"2026-09-07T03:37:43","date_gmt":"2026-09-07T03:37:43","guid":{"rendered":"https:\/\/qianqilin.com\/?page_id=607"},"modified":"2026-09-07T03:38:40","modified_gmt":"2026-09-07T03:38:40","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/qianqilin.com\/en\/refund-returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"607\" class=\"elementor elementor-607\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43af74 e-con-full e-flex e-con e-parent\" data-id=\"43af74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-668b249 elementor-widget elementor-widget-html\" data-id=\"668b249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* =========================================================\r\n   QIANQILIN \u2014 REFUND & RETURNS POLICY\r\n   ELEMENTOR SAFE VERSION\r\n========================================================= *\/\r\n\r\n#q-refund-page{\r\n    --q-ink:#1A1A1A;\r\n    --q-text:#5F6D70;\r\n    --q-muted:#7D8789;\r\n\r\n    --q-accent:#0F6B4B;\r\n    --q-accent-light:#1A8F64;\r\n    --q-accent-soft:rgba(15,107,75,.07);\r\n\r\n    --q-bg:#ffffff;\r\n    --q-bg-alt:#F5F3EF;\r\n    --q-border:#E2DFDA;\r\n\r\n    --q-warning:#A36A18;\r\n    --q-warning-soft:#FFF8E9;\r\n\r\n    width:100%;\r\n\r\n    margin-top:0 !important;\r\n    margin-bottom:0 !important;\r\n\r\n    padding-top:0 !important;\r\n    padding-bottom:0 !important;\r\n\r\n    font-family:inherit;\r\n    color:var(--q-ink);\r\n    line-height:1.7;\r\n}\r\n\r\n#q-refund-page *,\r\n#q-refund-page *::before,\r\n#q-refund-page *::after{\r\n    box-sizing:border-box;\r\n}\r\n\r\n#q-refund-page section{\r\n    position:relative;\r\n    width:100%;\r\n    margin:0;\r\n}\r\n\r\n#q-refund-page .q-container{\r\n    width:100%;\r\n    max-width:1060px;\r\n\r\n    margin:0 auto;\r\n\r\n    padding-left:24px;\r\n    padding-right:24px;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   HERO\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-hero{\r\n    overflow:hidden;\r\n\r\n    background:\r\n        radial-gradient(\r\n            circle at 84% 12%,\r\n            rgba(15,107,75,.09),\r\n            transparent 32%\r\n        ),\r\n        linear-gradient(\r\n            180deg,\r\n            #fff 0%,\r\n            #F8F7F4 100%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-hero::before{\r\n    content:\"\";\r\n\r\n    position:absolute;\r\n    inset:0;\r\n\r\n    pointer-events:none;\r\n\r\n    opacity:.18;\r\n\r\n    background-image:\r\n        linear-gradient(\r\n            rgba(15,107,75,.08) 1px,\r\n            transparent 1px\r\n        ),\r\n        linear-gradient(\r\n            90deg,\r\n            rgba(15,107,75,.08) 1px,\r\n            transparent 1px\r\n        );\r\n\r\n    background-size:64px 64px;\r\n\r\n    mask-image:\r\n        linear-gradient(\r\n            to bottom,\r\n            rgba(0,0,0,.65),\r\n            transparent 90%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-hero-inner{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    max-width:840px;\r\n\r\n    padding-top:82px;\r\n    padding-bottom:72px;\r\n}\r\n\r\n#q-refund-page .q-tag{\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n\r\n    margin:0 0 16px;\r\n\r\n    padding:7px 13px;\r\n\r\n    border-radius:999px;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n    font-size:11px;\r\n    line-height:1;\r\n\r\n    font-weight:800;\r\n\r\n    text-transform:uppercase;\r\n    letter-spacing:.13em;\r\n}\r\n\r\n#q-refund-page .q-hero h1{\r\n    margin:0 0 17px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(38px,6vw,58px);\r\n    line-height:1.04;\r\n\r\n    font-weight:800;\r\n\r\n    letter-spacing:-.04em;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-hero-desc{\r\n    max-width:700px;\r\n\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:15px;\r\n    line-height:1.8;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-update{\r\n    display:block;\r\n\r\n    margin-top:18px;\r\n\r\n    font-family:inherit;\r\n    font-size:11px;\r\n\r\n    color:var(--q-muted);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   QUICK SUMMARY\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-summary{\r\n    padding:56px 0;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-summary-grid{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(3,1fr);\r\n\r\n    gap:14px;\r\n}\r\n\r\n#q-refund-page .q-summary-card{\r\n    padding:24px 22px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:16px;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-summary-num{\r\n    width:34px;\r\n    height:34px;\r\n\r\n    display:flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    margin-bottom:14px;\r\n\r\n    border-radius:10px;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n    font-weight:800;\r\n}\r\n\r\n#q-refund-page .q-summary-card h3{\r\n    margin:0 0 7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:14px;\r\n    line-height:1.4;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-summary-card p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:12.5px;\r\n    line-height:1.7;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   IMPORTANT INTRO\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-important{\r\n    padding:0 0 56px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-important-box{\r\n    padding:27px 29px;\r\n\r\n    border:1px solid #E9D8B7;\r\n    border-left:3px solid var(--q-warning);\r\n\r\n    border-radius:0 15px 15px 0;\r\n\r\n    background:var(--q-warning-soft);\r\n}\r\n\r\n#q-refund-page .q-important-box strong{\r\n    display:block;\r\n\r\n    margin-bottom:7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:14px;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-important-box p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.8;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CONTENT\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-content{\r\n    padding:0 0 76px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-list{\r\n    display:flex;\r\n\r\n    flex-direction:column;\r\n\r\n    gap:14px;\r\n}\r\n\r\n#q-refund-page .q-card{\r\n    padding:30px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:17px;\r\n\r\n    background:#fff;\r\n\r\n    transition:\r\n        border-color .2s ease,\r\n        box-shadow .2s ease;\r\n}\r\n\r\n#q-refund-page .q-card:hover{\r\n    border-color:rgba(15,107,75,.26);\r\n\r\n    box-shadow:0 14px 35px rgba(0,0,0,.035);\r\n}\r\n\r\n#q-refund-page .q-num{\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    width:30px;\r\n    height:30px;\r\n\r\n    margin-bottom:15px;\r\n\r\n    border-radius:50%;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n}\r\n\r\n#q-refund-page .q-card h2{\r\n    margin:0 0 12px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:20px;\r\n    line-height:1.3;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-card p{\r\n    margin:0 0 11px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.82;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-card p:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n#q-refund-page .q-card ul{\r\n    margin:12px 0 13px;\r\n\r\n    padding-left:20px;\r\n}\r\n\r\n#q-refund-page .q-card li{\r\n    margin-bottom:7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.72;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-card li:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n#q-refund-page .q-card strong{\r\n    color:var(--q-ink);\r\n\r\n    font-weight:700;\r\n}\r\n\r\n#q-refund-page .q-card a{\r\n    color:var(--q-accent);\r\n\r\n    text-decoration:none;\r\n\r\n    font-weight:700;\r\n}\r\n\r\n#q-refund-page .q-card a:hover{\r\n    text-decoration:underline;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   STAGES\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-stages{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(3,1fr);\r\n\r\n    gap:10px;\r\n\r\n    margin-top:17px;\r\n}\r\n\r\n#q-refund-page .q-stage{\r\n    padding:17px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:13px;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-stage span{\r\n    display:block;\r\n\r\n    margin-bottom:5px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:10px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n\r\n    text-transform:uppercase;\r\n\r\n    letter-spacing:.08em;\r\n}\r\n\r\n#q-refund-page .q-stage strong{\r\n    display:block;\r\n\r\n    margin-bottom:5px;\r\n\r\n    font-size:12.5px;\r\n}\r\n\r\n#q-refund-page .q-stage p{\r\n    margin:0;\r\n\r\n    font-size:11.5px;\r\n    line-height:1.6;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   REQUEST PROCESS\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-request{\r\n    padding:64px 0;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-request-head{\r\n    max-width:700px;\r\n\r\n    margin:0 auto 34px;\r\n\r\n    text-align:center;\r\n}\r\n\r\n#q-refund-page .q-eyebrow{\r\n    display:block;\r\n\r\n    margin:0 0 11px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n\r\n    text-transform:uppercase;\r\n\r\n    letter-spacing:.13em;\r\n}\r\n\r\n#q-refund-page .q-request-head h2{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(28px,4vw,38px);\r\n    line-height:1.12;\r\n\r\n    font-weight:800;\r\n\r\n    letter-spacing:-.03em;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-request-head p{\r\n    max-width:600px;\r\n\r\n    margin:13px auto 0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.75;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-request-grid{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(4,1fr);\r\n\r\n    gap:12px;\r\n}\r\n\r\n#q-refund-page .q-request-step{\r\n    padding:22px 20px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:14px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-request-step span{\r\n    display:block;\r\n\r\n    margin-bottom:10px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n}\r\n\r\n#q-refund-page .q-request-step strong{\r\n    display:block;\r\n\r\n    margin-bottom:6px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13px;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-request-step p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11.5px;\r\n    line-height:1.65;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CTA\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-contact{\r\n    margin:0;\r\n\r\n    padding:0;\r\n\r\n    background:transparent;\r\n}\r\n\r\n#q-refund-page .q-contact-inner{\r\n    position:relative;\r\n\r\n    overflow:hidden;\r\n\r\n    padding:62px 24px;\r\n\r\n    text-align:center;\r\n\r\n    background:\r\n        linear-gradient(\r\n            135deg,\r\n            #08402E 0%,\r\n            #0F6B4B 48%,\r\n            #0B533B 100%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-contact-inner::before{\r\n    content:\"\";\r\n\r\n    position:absolute;\r\n\r\n    width:440px;\r\n    height:440px;\r\n\r\n    top:-320px;\r\n    right:-90px;\r\n\r\n    border-radius:50%;\r\n\r\n    background:rgba(255,255,255,.055);\r\n}\r\n\r\n#q-refund-page .q-contact-inner h2{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    margin:0 0 10px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(27px,4vw,36px);\r\n\r\n    font-weight:800;\r\n\r\n    color:#fff;\r\n}\r\n\r\n#q-refund-page .q-contact-inner p{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    max-width:600px;\r\n\r\n    margin:0 auto 23px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.75;\r\n\r\n    color:rgba(255,255,255,.78);\r\n}\r\n\r\n#q-refund-page .q-btn{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    min-height:49px;\r\n\r\n    padding:14px 27px;\r\n\r\n    border-radius:999px;\r\n\r\n    background:#fff;\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13px;\r\n\r\n    font-weight:800;\r\n\r\n    text-decoration:none;\r\n\r\n    transition:\r\n        transform .2s ease,\r\n        box-shadow .2s ease;\r\n}\r\n\r\n#q-refund-page .q-btn:hover{\r\n    color:var(--q-accent);\r\n\r\n    transform:translateY(-2px);\r\n\r\n    box-shadow:0 12px 28px rgba(0,0,0,.18);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   RESPONSIVE\r\n========================================================= *\/\r\n\r\n@media(max-width:900px){\r\n\r\n    #q-refund-page .q-request-grid{\r\n        grid-template-columns:repeat(2,1fr);\r\n    }\r\n\r\n}\r\n\r\n\r\n@media(max-width:767px){\r\n\r\n    #q-refund-page .q-container{\r\n        padding-left:18px;\r\n        padding-right:18px;\r\n    }\r\n\r\n    #q-refund-page .q-hero-inner{\r\n        padding-top:60px;\r\n        padding-bottom:54px;\r\n    }\r\n\r\n    #q-refund-page .q-hero h1{\r\n        font-size:clamp(34px,10vw,44px);\r\n    }\r\n\r\n    #q-refund-page .q-summary{\r\n        padding:44px 0;\r\n    }\r\n\r\n    #q-refund-page .q-summary-grid{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-important{\r\n        padding-bottom:44px;\r\n    }\r\n\r\n    #q-refund-page .q-important-box{\r\n        padding:22px 20px;\r\n    }\r\n\r\n    #q-refund-page .q-card{\r\n        padding:24px 20px;\r\n    }\r\n\r\n    #q-refund-page .q-stages{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-content{\r\n        padding-bottom:54px;\r\n    }\r\n\r\n    #q-refund-page .q-request{\r\n        padding:52px 0;\r\n    }\r\n\r\n    #q-refund-page .q-request-grid{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-contact-inner{\r\n        padding:52px 20px;\r\n    }\r\n\r\n}\r\n<\/style>\r\n\r\n\r\n<div id=\"q-refund-page\">\r\n\r\n\r\n    <!-- HERO -->\r\n    <section class=\"q-hero\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-hero-inner\">\r\n\r\n                <span class=\"q-tag\">\r\n                    Orders &amp; Customer Service\r\n                <\/span>\r\n\r\n                <h1>\r\n                    Refund and Return Policy\r\n                <\/h1>\r\n\r\n                <p class=\"q-hero-desc\">\r\n                    This policy explains the principles that apply\nto requests for cancellation, refunds,\nor returns regarding vehicles\nand services related to our sourcing\nand export activities from China.\r\n                <\/p>\r\n\r\n                <span class=\"q-update\">\r\n                    Last updated: September 2026\r\n                <\/span>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- SUMMARY -->\r\n    <section class=\"q-summary\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-summary-grid\">\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">01<\/div>\r\n\r\n                    <h3>\r\n                        Each order is unique\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Vehicles are often reserved\nor purchased based on\na specific request.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">02<\/div>\r\n\r\n                    <h3>\r\n                        The stage of the order matters\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        A cancellation request made before\nthe vehicle is purchased does not\nhave the same consequences as one made after shipment.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">03<\/div>\r\n\r\n                    <h3>\r\n                        Each request is reviewed\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Expenses already incurred,\nthe vehicle, and the\norder documents are taken into account.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- IMPORTANT -->\r\n    <section class=\"q-important\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-important-box\">\r\n\r\n                <strong>\r\n                    Important: Buying a vehicle internationally\nis not a typical e-commerce purchase.\r\n                <\/strong>\r\n\r\n                <p>\r\n                    A vehicle may be specifically sourced,\nreserved, purchased, prepared, or shipped\nfor a specific customer.\nOnce certain costs have been incurred,\na cancellation or return may become\nimpossible or result in the deduction\nof the costs already incurred.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- CONTENT -->\r\n    <section class=\"q-content\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-list\">\r\n\r\n\r\n                <!-- 01 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">01<\/span>\r\n\r\n                    <h2>\r\n                        Scope of Application\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        This policy applies to requests\nrelated to vehicles purchased,\nsourced, or exported from China,\nas well as related services.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The specific terms and conditions may vary\ndepending on the vehicle,\nthe stage of the order,\nthe services requested,\nthe amounts already committed,\nand the destination country.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 02 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">02<\/span>\r\n\r\n                    <h2>\r\n                        Applicable Commercial Documents\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        This information constitutes\nthe website's general policy.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        For a specific order,\nthe terms specified in\nthe quote, the pro forma invoice,\nthe sales contract,\r\n                        the order confirmation,\nor any other document agreed upon\nby the parties shall prevail\nwhen they specify\nthe terms for cancellation\nor refund.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 03 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">03<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation Before Purchasing the Vehicle\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If you wish to cancel an order\nbefore the vehicle has been purchased,\nreserved, or committed to a supplier,\nplease contact us as soon as possible.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The possibility of cancellation\nand any amount that may be refundable\nwill depend, in particular, on the steps\nalready taken and any expenses\nthat may have already been incurred.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 04 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">04<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation After Making a Reservation or Purchase\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Once a vehicle has already been reserved,\nordered, or purchased in China\nfor your project,\ncancellation may be\nrestricted or impossible.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any reimbursement\nmay be reduced, in particular,\nby amounts already paid\nfor:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>reserving or purchasing the vehicle;<\/li>\r\n                        <li>the fees charged by the supplier;<\/li>\r\n                        <li>preparation or storage;<\/li>\r\n                        <li>services already provided;<\/li>\r\n                        <li>the documents that have already been prepared;<\/li>\r\n                        <li>the relevant administrative or banking costs.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 05 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">05<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation After the Shipment Has Been Dispatched\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Once the vehicle has been handed over\nto the carrier,\nloaded,\ndeclared for export,\nor shipped from China,\ncanceling the shipment generally becomes\nmuch more complicated.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Shipping,\nstorage, handling,\ndocumentation, insurance,\nchange of destination,\nor other logistics costs\nthat have already been incurred may not be refundable.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 06 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">06<\/span>\r\n\r\n                    <h2>\r\n                        Vehicle Return\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Due to the\ninternational nature of our operations,\na vehicle delivered to another country\ncannot be returned\nautomatically as if it were\nan ordinary consumer product.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        No return should be arranged\nwithout prior approval.\nAll requests must be reviewed\nbased on the vehicle,\nits condition,\nits location,\nthe available documentation,\nand the applicable customs\nand logistical requirements.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Costs associated with a potential return\nmay include, among other things,\ninternational shipping,\nport fees,\ncustoms formalities,\ninsurance,\nand other related expenses.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 07 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">07<\/span>\r\n\r\n                    <h2>\r\n                        Vehicle different from the order\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If you believe that the vehicle you received\ndoes not match the essential specifications\nconfirmed\nin your order documents,\nplease contact us promptly\nwith supporting documentation.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The evaluation will be based\n primarily on the following:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>from the estimate or pro forma invoice;<\/li>\r\n                        <li>of the confirmed version and configuration;<\/li>\r\n                        <li>the vehicle identification number, if available;<\/li>\r\n                        <li>photographs or videos;<\/li>\r\n                        <li>transportation and delivery documents.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 08 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">08<\/span>\r\n\r\n                    <h2>\r\n                        Shipping Damage\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If any visible damage\nis found upon delivery,\nit must be reported\nas soon as possible\nand documented before any work\nis performed on the vehicle.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We recommend keeping\nphotographs,\nvideos,\ndelivery documents,\nand any reservations made\nwith the carrier.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        When transportation insurance\napplies,\nthe procedure may be subject\nto the terms and conditions\nof the insurer in question.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 09 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">09<\/span>\r\n\r\n                    <h2>\r\n                        Inspection upon receipt\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        The buyer is asked to inspect\nthe vehicle as soon as possible\nafter it is made available\nor received.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any significant anomaly\nmust be accompanied\nby sufficiently detailed information\nto allow for its review.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any modification,\nrepair, or significant use\nof the vehicle prior to the review\nof a claim may complicate\nthe assessment of the claim.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 10 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">10<\/span>\r\n\r\n                    <h2>\r\n                        Items That May Be Non-Refundable\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Depending on the stage of the order,\ncertain costs that have already been incurred\nor paid to third parties\nmay not be recoverable.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        This may include, for example:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>reservation fees;<\/li>\r\n                        <li>services already rendered;<\/li>\r\n                        <li>bank fees;<\/li>\r\n                        <li>documents that have already been prepared;<\/li>\r\n                        <li>storage fees;<\/li>\r\n                        <li>port fees;<\/li>\r\n                        <li>transportation that has already been booked or provided;<\/li>\r\n                        <li>the insurance policy already in force;<\/li>\r\n                        <li>certain fees charged by third parties.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 11 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">11<\/span>\r\n\r\n                    <h2>\r\n                        Regulations of the destination country\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        The requirements for importation,\ncertification,\ntaxation,\ncustoms clearance,\nand registration\nvary by country.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Unless otherwise specified\nand expressly confirmed in the\norder documents,\nthe inability to register\nor import a vehicle\ndue to a local regulation\ndoes not automatically\nconstitute grounds for a refund.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        It is therefore the buyer's responsibility\nto verify the requirements\nof the contract before confirming it.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 12 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">12<\/span>\r\n\r\n                    <h2>\r\n                        Changes Requested by the Client\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        A change to the model,\nversion,\ncolor,\ndestination,\nport,\nquantity,\nor any other condition after confirmation\nmay result in additional charges\nor may no longer be possible,\ndepending on the order's status.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any change must be\nconfirmed before it is implemented.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 13 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">13<\/span>\r\n\r\n                    <h2>\r\n                        Terms and Conditions for an Approved Refund\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        When a refund is approved,\nthe final amount is determined\nafter taking into account\nthe recoverable amounts\nand the costs already incurred.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Refunds are generally\nmade using a method\nconsistent with the original payment\nor using a method agreed upon\nby the parties.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Actual processing times may vary depending on\nthe banks,\npayment service providers,\ncurrencies,\nand relevant international procedures.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 14 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">14<\/span>\r\n\r\n                    <h2>\r\n                        Bank Fees and Exchange Rate Differences\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        International payments\nmay incur bank fees,\nintermediary fees,\nor differences due to\nexchange rates.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        In the event of a refund,\nthe amount received by the buyer\nmay differ from the amount originally charged\nwhen bank fees\nor exchange rate fluctuations\noccur independently\nof Qianqilin.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 15 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">15<\/span>\r\n\r\n                    <h2>\r\n                        Case-by-Case Review\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Since international automotive operations\ncan vary considerably,\nany request for a refund,\nreturn, or cancellation\nis reviewed on a case-by-case basis.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We are seeking to identify\na reasonable solution\nthat takes into account the contract,\nthe actual status of the order,\nand the costs already incurred.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- REQUEST PROCESS -->\r\n    <section class=\"q-request\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n\r\n            <div class=\"q-request-head\">\r\n\r\n                <span class=\"q-eyebrow\">\r\n                    Submit a Request\r\n                <\/span>\r\n\r\n                <h2>\r\n                    How do I request a cancellation or refund?\r\n                <\/h2>\r\n\r\n                <p>\r\n                    Please contact us with the necessary information\nso that we can identify\nthe order and review its current status.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div class=\"q-request-grid\">\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 01\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Identify the command\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Please provide your name,\nthe vehicle in question,\nand any available information.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 02\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Explain the request\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Clearly describe\nthe reason for the cancellation,\nreturn, or claim.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 03\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Add the evidence\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Attach photos,\nvideos, or documents\nwhen appropriate.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 04\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Review of the Situation\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        We check the status\n of the order\n and the costs already incurred.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- CTA -->\r\n    <section class=\"q-contact\">\r\n\r\n        <div class=\"q-contact-inner\">\r\n\r\n            <h2>\r\n                Do you have a question about an order?\r\n            <\/h2>\r\n\r\n            <p>\r\n                Please contact us with the information\nregarding your vehicle\nand your order so that our team\ncan review your request.\r\n            <\/p>\r\n\r\n            <a\r\n                href=\"https:\/\/wa.me\/8618054319795\"\r\n                target=\"_blank\"\r\n                rel=\"noopener\"\r\n                class=\"q-btn\"\r\n            >\r\n                Contact us on WhatsApp \u2192\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Orders &amp; After-Sales Service Refund and Return Policy This policy explains the guidelines governing requests for cancellations, refunds, or returns regarding vehicles and services related to our sourcing and export activities from China. Last updated: September 1, 2026 Each order is unique. Vehicles are \u2026 <a title=\"Refund and Return Policy\" class=\"read-more\" href=\"https:\/\/qianqilin.com\/en\/refund-returns\/\" aria-label=\"Read more about our Refund and Return Policy\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-607","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/comments?post=607"}],"version-history":[{"count":4,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions"}],"predecessor-version":[{"id":766,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions\/766"}],"wp:attachment":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/media?parent=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}