{"id":607,"date":"2026-09-07T03:37:43","date_gmt":"2026-09-07T03:37:43","guid":{"rendered":"https:\/\/qianqilin.com\/?page_id=607"},"modified":"2026-09-07T03:38:40","modified_gmt":"2026-09-07T03:38:40","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/qianqilin.com\/en\/refund-returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"607\" class=\"elementor elementor-607\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43af74 e-con-full e-flex e-con e-parent\" data-id=\"43af74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-668b249 elementor-widget elementor-widget-html\" data-id=\"668b249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* =========================================================\r\n   QIANQILIN \u2014 REFUND & RETURNS POLICY\r\n   ELEMENTOR SAFE VERSION\r\n========================================================= *\/\r\n\r\n#q-refund-page{\r\n    --q-ink:#1A1A1A;\r\n    --q-text:#5F6D70;\r\n    --q-muted:#7D8789;\r\n\r\n    --q-accent:#0F6B4B;\r\n    --q-accent-light:#1A8F64;\r\n    --q-accent-soft:rgba(15,107,75,.07);\r\n\r\n    --q-bg:#ffffff;\r\n    --q-bg-alt:#F5F3EF;\r\n    --q-border:#E2DFDA;\r\n\r\n    --q-warning:#A36A18;\r\n    --q-warning-soft:#FFF8E9;\r\n\r\n    width:100%;\r\n\r\n    margin-top:0 !important;\r\n    margin-bottom:0 !important;\r\n\r\n    padding-top:0 !important;\r\n    padding-bottom:0 !important;\r\n\r\n    font-family:inherit;\r\n    color:var(--q-ink);\r\n    line-height:1.7;\r\n}\r\n\r\n#q-refund-page *,\r\n#q-refund-page *::before,\r\n#q-refund-page *::after{\r\n    box-sizing:border-box;\r\n}\r\n\r\n#q-refund-page section{\r\n    position:relative;\r\n    width:100%;\r\n    margin:0;\r\n}\r\n\r\n#q-refund-page .q-container{\r\n    width:100%;\r\n    max-width:1060px;\r\n\r\n    margin:0 auto;\r\n\r\n    padding-left:24px;\r\n    padding-right:24px;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   HERO\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-hero{\r\n    overflow:hidden;\r\n\r\n    background:\r\n        radial-gradient(\r\n            circle at 84% 12%,\r\n            rgba(15,107,75,.09),\r\n            transparent 32%\r\n        ),\r\n        linear-gradient(\r\n            180deg,\r\n            #fff 0%,\r\n            #F8F7F4 100%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-hero::before{\r\n    content:\"\";\r\n\r\n    position:absolute;\r\n    inset:0;\r\n\r\n    pointer-events:none;\r\n\r\n    opacity:.18;\r\n\r\n    background-image:\r\n        linear-gradient(\r\n            rgba(15,107,75,.08) 1px,\r\n            transparent 1px\r\n        ),\r\n        linear-gradient(\r\n            90deg,\r\n            rgba(15,107,75,.08) 1px,\r\n            transparent 1px\r\n        );\r\n\r\n    background-size:64px 64px;\r\n\r\n    mask-image:\r\n        linear-gradient(\r\n            to bottom,\r\n            rgba(0,0,0,.65),\r\n            transparent 90%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-hero-inner{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    max-width:840px;\r\n\r\n    padding-top:82px;\r\n    padding-bottom:72px;\r\n}\r\n\r\n#q-refund-page .q-tag{\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n\r\n    margin:0 0 16px;\r\n\r\n    padding:7px 13px;\r\n\r\n    border-radius:999px;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n    font-size:11px;\r\n    line-height:1;\r\n\r\n    font-weight:800;\r\n\r\n    text-transform:uppercase;\r\n    letter-spacing:.13em;\r\n}\r\n\r\n#q-refund-page .q-hero h1{\r\n    margin:0 0 17px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(38px,6vw,58px);\r\n    line-height:1.04;\r\n\r\n    font-weight:800;\r\n\r\n    letter-spacing:-.04em;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-hero-desc{\r\n    max-width:700px;\r\n\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:15px;\r\n    line-height:1.8;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-update{\r\n    display:block;\r\n\r\n    margin-top:18px;\r\n\r\n    font-family:inherit;\r\n    font-size:11px;\r\n\r\n    color:var(--q-muted);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   QUICK SUMMARY\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-summary{\r\n    padding:56px 0;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-summary-grid{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(3,1fr);\r\n\r\n    gap:14px;\r\n}\r\n\r\n#q-refund-page .q-summary-card{\r\n    padding:24px 22px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:16px;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-summary-num{\r\n    width:34px;\r\n    height:34px;\r\n\r\n    display:flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    margin-bottom:14px;\r\n\r\n    border-radius:10px;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n    font-weight:800;\r\n}\r\n\r\n#q-refund-page .q-summary-card h3{\r\n    margin:0 0 7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:14px;\r\n    line-height:1.4;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-summary-card p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:12.5px;\r\n    line-height:1.7;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   IMPORTANT INTRO\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-important{\r\n    padding:0 0 56px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-important-box{\r\n    padding:27px 29px;\r\n\r\n    border:1px solid #E9D8B7;\r\n    border-left:3px solid var(--q-warning);\r\n\r\n    border-radius:0 15px 15px 0;\r\n\r\n    background:var(--q-warning-soft);\r\n}\r\n\r\n#q-refund-page .q-important-box strong{\r\n    display:block;\r\n\r\n    margin-bottom:7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:14px;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-important-box p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.8;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CONTENT\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-content{\r\n    padding:0 0 76px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-list{\r\n    display:flex;\r\n\r\n    flex-direction:column;\r\n\r\n    gap:14px;\r\n}\r\n\r\n#q-refund-page .q-card{\r\n    padding:30px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:17px;\r\n\r\n    background:#fff;\r\n\r\n    transition:\r\n        border-color .2s ease,\r\n        box-shadow .2s ease;\r\n}\r\n\r\n#q-refund-page .q-card:hover{\r\n    border-color:rgba(15,107,75,.26);\r\n\r\n    box-shadow:0 14px 35px rgba(0,0,0,.035);\r\n}\r\n\r\n#q-refund-page .q-num{\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    width:30px;\r\n    height:30px;\r\n\r\n    margin-bottom:15px;\r\n\r\n    border-radius:50%;\r\n\r\n    background:var(--q-accent-soft);\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n}\r\n\r\n#q-refund-page .q-card h2{\r\n    margin:0 0 12px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:20px;\r\n    line-height:1.3;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-card p{\r\n    margin:0 0 11px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.82;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-card p:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n#q-refund-page .q-card ul{\r\n    margin:12px 0 13px;\r\n\r\n    padding-left:20px;\r\n}\r\n\r\n#q-refund-page .q-card li{\r\n    margin-bottom:7px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.72;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-card li:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n#q-refund-page .q-card strong{\r\n    color:var(--q-ink);\r\n\r\n    font-weight:700;\r\n}\r\n\r\n#q-refund-page .q-card a{\r\n    color:var(--q-accent);\r\n\r\n    text-decoration:none;\r\n\r\n    font-weight:700;\r\n}\r\n\r\n#q-refund-page .q-card a:hover{\r\n    text-decoration:underline;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   STAGES\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-stages{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(3,1fr);\r\n\r\n    gap:10px;\r\n\r\n    margin-top:17px;\r\n}\r\n\r\n#q-refund-page .q-stage{\r\n    padding:17px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:13px;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-stage span{\r\n    display:block;\r\n\r\n    margin-bottom:5px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:10px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n\r\n    text-transform:uppercase;\r\n\r\n    letter-spacing:.08em;\r\n}\r\n\r\n#q-refund-page .q-stage strong{\r\n    display:block;\r\n\r\n    margin-bottom:5px;\r\n\r\n    font-size:12.5px;\r\n}\r\n\r\n#q-refund-page .q-stage p{\r\n    margin:0;\r\n\r\n    font-size:11.5px;\r\n    line-height:1.6;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   REQUEST PROCESS\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-request{\r\n    padding:64px 0;\r\n\r\n    background:var(--q-bg-alt);\r\n}\r\n\r\n#q-refund-page .q-request-head{\r\n    max-width:700px;\r\n\r\n    margin:0 auto 34px;\r\n\r\n    text-align:center;\r\n}\r\n\r\n#q-refund-page .q-eyebrow{\r\n    display:block;\r\n\r\n    margin:0 0 11px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n\r\n    text-transform:uppercase;\r\n\r\n    letter-spacing:.13em;\r\n}\r\n\r\n#q-refund-page .q-request-head h2{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(28px,4vw,38px);\r\n    line-height:1.12;\r\n\r\n    font-weight:800;\r\n\r\n    letter-spacing:-.03em;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-request-head p{\r\n    max-width:600px;\r\n\r\n    margin:13px auto 0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.75;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n#q-refund-page .q-request-grid{\r\n    display:grid;\r\n\r\n    grid-template-columns:repeat(4,1fr);\r\n\r\n    gap:12px;\r\n}\r\n\r\n#q-refund-page .q-request-step{\r\n    padding:22px 20px;\r\n\r\n    border:1px solid var(--q-border);\r\n\r\n    border-radius:14px;\r\n\r\n    background:#fff;\r\n}\r\n\r\n#q-refund-page .q-request-step span{\r\n    display:block;\r\n\r\n    margin-bottom:10px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11px;\r\n\r\n    font-weight:800;\r\n\r\n    color:var(--q-accent);\r\n}\r\n\r\n#q-refund-page .q-request-step strong{\r\n    display:block;\r\n\r\n    margin-bottom:6px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13px;\r\n\r\n    color:var(--q-ink);\r\n}\r\n\r\n#q-refund-page .q-request-step p{\r\n    margin:0;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:11.5px;\r\n    line-height:1.65;\r\n\r\n    color:var(--q-text);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CTA\r\n========================================================= *\/\r\n\r\n#q-refund-page .q-contact{\r\n    margin:0;\r\n\r\n    padding:0;\r\n\r\n    background:transparent;\r\n}\r\n\r\n#q-refund-page .q-contact-inner{\r\n    position:relative;\r\n\r\n    overflow:hidden;\r\n\r\n    padding:62px 24px;\r\n\r\n    text-align:center;\r\n\r\n    background:\r\n        linear-gradient(\r\n            135deg,\r\n            #08402E 0%,\r\n            #0F6B4B 48%,\r\n            #0B533B 100%\r\n        );\r\n}\r\n\r\n#q-refund-page .q-contact-inner::before{\r\n    content:\"\";\r\n\r\n    position:absolute;\r\n\r\n    width:440px;\r\n    height:440px;\r\n\r\n    top:-320px;\r\n    right:-90px;\r\n\r\n    border-radius:50%;\r\n\r\n    background:rgba(255,255,255,.055);\r\n}\r\n\r\n#q-refund-page .q-contact-inner h2{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    margin:0 0 10px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:clamp(27px,4vw,36px);\r\n\r\n    font-weight:800;\r\n\r\n    color:#fff;\r\n}\r\n\r\n#q-refund-page .q-contact-inner p{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    max-width:600px;\r\n\r\n    margin:0 auto 23px;\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13.5px;\r\n    line-height:1.75;\r\n\r\n    color:rgba(255,255,255,.78);\r\n}\r\n\r\n#q-refund-page .q-btn{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    display:inline-flex;\r\n\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    min-height:49px;\r\n\r\n    padding:14px 27px;\r\n\r\n    border-radius:999px;\r\n\r\n    background:#fff;\r\n\r\n    color:var(--q-accent);\r\n\r\n    font-family:inherit;\r\n\r\n    font-size:13px;\r\n\r\n    font-weight:800;\r\n\r\n    text-decoration:none;\r\n\r\n    transition:\r\n        transform .2s ease,\r\n        box-shadow .2s ease;\r\n}\r\n\r\n#q-refund-page .q-btn:hover{\r\n    color:var(--q-accent);\r\n\r\n    transform:translateY(-2px);\r\n\r\n    box-shadow:0 12px 28px rgba(0,0,0,.18);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   RESPONSIVE\r\n========================================================= *\/\r\n\r\n@media(max-width:900px){\r\n\r\n    #q-refund-page .q-request-grid{\r\n        grid-template-columns:repeat(2,1fr);\r\n    }\r\n\r\n}\r\n\r\n\r\n@media(max-width:767px){\r\n\r\n    #q-refund-page .q-container{\r\n        padding-left:18px;\r\n        padding-right:18px;\r\n    }\r\n\r\n    #q-refund-page .q-hero-inner{\r\n        padding-top:60px;\r\n        padding-bottom:54px;\r\n    }\r\n\r\n    #q-refund-page .q-hero h1{\r\n        font-size:clamp(34px,10vw,44px);\r\n    }\r\n\r\n    #q-refund-page .q-summary{\r\n        padding:44px 0;\r\n    }\r\n\r\n    #q-refund-page .q-summary-grid{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-important{\r\n        padding-bottom:44px;\r\n    }\r\n\r\n    #q-refund-page .q-important-box{\r\n        padding:22px 20px;\r\n    }\r\n\r\n    #q-refund-page .q-card{\r\n        padding:24px 20px;\r\n    }\r\n\r\n    #q-refund-page .q-stages{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-content{\r\n        padding-bottom:54px;\r\n    }\r\n\r\n    #q-refund-page .q-request{\r\n        padding:52px 0;\r\n    }\r\n\r\n    #q-refund-page .q-request-grid{\r\n        grid-template-columns:1fr;\r\n    }\r\n\r\n    #q-refund-page .q-contact-inner{\r\n        padding:52px 20px;\r\n    }\r\n\r\n}\r\n<\/style>\r\n\r\n\r\n<div id=\"q-refund-page\">\r\n\r\n\r\n    <!-- HERO -->\r\n    <section class=\"q-hero\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-hero-inner\">\r\n\r\n                <span class=\"q-tag\">\r\n                    Orders &amp; Customer Service\r\n                <\/span>\r\n\r\n                <h1>\r\n                    Refund and Return Policy\r\n                <\/h1>\r\n\r\n                <p class=\"q-hero-desc\">\r\n                    This policy explains the principles that apply\nto requests for cancellation, refunds,\nor returns regarding vehicles\nand services related to our sourcing\nand export activities from China.\r\n                <\/p>\r\n\r\n                <span class=\"q-update\">\r\n                    Last updated: September 2026\r\n                <\/span>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- SUMMARY -->\r\n    <section class=\"q-summary\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-summary-grid\">\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">01<\/div>\r\n\r\n                    <h3>\r\n                        Each order is unique\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Vehicles are often reserved\nor purchased based on\na specific request.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">02<\/div>\r\n\r\n                    <h3>\r\n                        The stage of the order matters\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        A cancellation request made before\nthe vehicle is purchased does not\nhave the same consequences as one made after shipment.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-summary-card\">\r\n\r\n                    <div class=\"q-summary-num\">03<\/div>\r\n\r\n                    <h3>\r\n                        Each request is reviewed\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Expenses already incurred,\nthe vehicle, and the\norder documents are taken into account.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- IMPORTANT -->\r\n    <section class=\"q-important\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-important-box\">\r\n\r\n                <strong>\r\n                    Important: Buying a vehicle internationally\nis not a typical e-commerce purchase.\r\n                <\/strong>\r\n\r\n                <p>\r\n                    A vehicle may be specifically sourced,\nreserved, purchased, prepared, or shipped\nfor a specific customer.\nOnce certain costs have been incurred,\na cancellation or return may become\nimpossible or result in the deduction\nof the costs already incurred.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- CONTENT -->\r\n    <section class=\"q-content\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n            <div class=\"q-list\">\r\n\r\n\r\n                <!-- 01 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">01<\/span>\r\n\r\n                    <h2>\r\n                        Scope of Application\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        This policy applies to requests\nrelated to vehicles purchased,\nsourced, or exported from China,\nas well as related services.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The specific terms and conditions may vary\ndepending on the vehicle,\nthe stage of the order,\nthe services requested,\nthe amounts already committed,\nand the destination country.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 02 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">02<\/span>\r\n\r\n                    <h2>\r\n                        Applicable Commercial Documents\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        This information constitutes\nthe website's general policy.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        For a specific order,\nthe terms specified in\nthe quote, the pro forma invoice,\nthe sales contract,\r\n                        the order confirmation,\nor any other document agreed upon\nby the parties shall prevail\nwhen they specify\nthe terms for cancellation\nor refund.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 03 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">03<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation Before Purchasing the Vehicle\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If you wish to cancel an order\nbefore the vehicle has been purchased,\nreserved, or committed to a supplier,\nplease contact us as soon as possible.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The possibility of cancellation\nand any amount that may be refundable\nwill depend, in particular, on the steps\nalready taken and any expenses\nthat may have already been incurred.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 04 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">04<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation After Making a Reservation or Purchase\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Once a vehicle has already been reserved,\nordered, or purchased in China\nfor your project,\ncancellation may be\nrestricted or impossible.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any reimbursement\nmay be reduced, in particular,\nby amounts already paid\nfor:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>reserving or purchasing the vehicle; ;<\/li>\r\n                        <li>the fees charged by the supplier; ;<\/li>\r\n                        <li>preparation or storage; ;<\/li>\r\n                        <li>services already provided; ;<\/li>\r\n                        <li>the documents that have already been prepared; ;<\/li>\r\n                        <li>the relevant administrative or banking costs.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 05 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">05<\/span>\r\n\r\n                    <h2>\r\n                        Cancellation After the Shipment Has Been Dispatched\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Once the vehicle has been handed over\nto the carrier,\nloaded,\ndeclared for export,\nor shipped from China,\ncanceling the shipment generally becomes\nmuch more complicated.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Shipping,\nstorage, handling,\ndocumentation, insurance,\nchange of destination,\nor other logistics costs\nthat have already been incurred may not be refundable.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 06 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">06<\/span>\r\n\r\n                    <h2>\r\n                        Vehicle Return\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Due to the\ninternational nature of our operations,\na vehicle delivered to another country\ncannot be returned\nautomatically as if it were\nan ordinary consumer product.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        No return should be arranged\nwithout prior approval.\nAll requests must be reviewed\nbased on the vehicle,\nits condition,\nits location,\nthe available documentation,\nand the applicable customs\nand logistical requirements.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Costs associated with a potential return\nmay include, among other things,\ninternational shipping,\nport fees,\ncustoms formalities,\ninsurance,\nand other related expenses.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 07 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">07<\/span>\r\n\r\n                    <h2>\r\n                        Vehicle different from the order\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If you believe that the vehicle you received\ndoes not match the essential specifications\nconfirmed\nin your order documents,\nplease contact us promptly\nwith supporting documentation.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        The evaluation will be based\n primarily on the following:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>from the estimate or pro forma invoice; ;<\/li>\r\n                        <li>of the confirmed version and configuration; ;<\/li>\r\n                        <li>the vehicle identification number, if available; ;<\/li>\r\n                        <li>photographs or videos; ;<\/li>\r\n                        <li>transportation and delivery documents.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 08 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">08<\/span>\r\n\r\n                    <h2>\r\n                        Shipping Damage\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If any visible damage\nis found upon delivery,\nit must be reported\nas soon as possible\nand documented before any work\nis performed on the vehicle.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We recommend keeping\nphotographs,\nvideos,\ndelivery documents,\nand any reservations made\nwith the carrier.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        When transportation insurance\napplies,\nthe procedure may be subject\nto the terms and conditions\nof the insurer in question.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 09 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">09<\/span>\r\n\r\n                    <h2>\r\n                        Inspection upon receipt\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        The buyer is asked to inspect\nthe vehicle as soon as possible\nafter it is made available\nor received.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any significant anomaly\nmust be accompanied\nby sufficiently detailed information\nto allow for its review.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any modification,\nrepair, or significant use\nof the vehicle prior to the review\nof a claim may complicate\nthe assessment of the claim.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 10 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">10<\/span>\r\n\r\n                    <h2>\r\n                        Items That May Be Non-Refundable\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Depending on the stage of the order,\ncertain costs that have already been incurred\nor paid to third parties\nmay not be recoverable.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        This may include, for example:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>reservation fees; ;<\/li>\r\n                        <li>services already rendered; ;<\/li>\r\n                        <li>bank fees; ;<\/li>\r\n                        <li>documents that have already been prepared; ;<\/li>\r\n                        <li>storage fees; ;<\/li>\r\n                        <li>port fees; ;<\/li>\r\n                        <li>transportation that has already been booked or provided; ;<\/li>\r\n                        <li>the insurance policy already in force; ;<\/li>\r\n                        <li>certain fees charged by third parties.<\/li>\r\n                    <\/ul>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 11 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">11<\/span>\r\n\r\n                    <h2>\r\n                        Regulations of the destination country\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        The requirements for importation,\ncertification,\ntaxation,\ncustoms clearance,\nand registration\nvary by country.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Unless otherwise specified\nand expressly confirmed in the\norder documents,\nthe inability to register\nor import a vehicle\ndue to a local regulation\ndoes not automatically\nconstitute grounds for a refund.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        It is therefore the buyer's responsibility\nto verify the requirements\nof the contract before confirming it.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 12 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">12<\/span>\r\n\r\n                    <h2>\r\n                        Changes Requested by the Client\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        A change to the model,\nversion,\ncolor,\ndestination,\nport,\nquantity,\nor any other condition after confirmation\nmay result in additional charges\nor may no longer be possible,\ndepending on the order's status.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Any change must be\nconfirmed before it is implemented.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 13 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">13<\/span>\r\n\r\n                    <h2>\r\n                        Terms and Conditions for an Approved Refund\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        When a refund is approved,\nthe final amount is determined\nafter taking into account\nthe recoverable amounts\nand the costs already incurred.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Refunds are generally\nmade using a method\nconsistent with the original payment\nor using a method agreed upon\nby the parties.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Actual processing times may vary depending on\nthe banks,\npayment service providers,\ncurrencies,\nand relevant international procedures.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 14 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">14<\/span>\r\n\r\n                    <h2>\r\n                        Bank Fees and Exchange Rate Differences\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        International payments\nmay incur bank fees,\nintermediary fees,\nor differences due to\nexchange rates.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        In the event of a refund,\nthe amount received by the buyer\nmay differ from the amount originally charged\nwhen bank fees\nor exchange rate fluctuations\noccur independently\nof Qianqilin.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n\r\n                <!-- 15 -->\r\n                <article class=\"q-card\">\r\n\r\n                    <span class=\"q-num\">15<\/span>\r\n\r\n                    <h2>\r\n                        Case-by-Case Review\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        Since international automotive operations\ncan vary considerably,\nany request for a refund,\nreturn, or cancellation\nis reviewed on a case-by-case basis.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We are seeking to identify\na reasonable solution\nthat takes into account the contract,\nthe actual status of the order,\nand the costs already incurred.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- REQUEST PROCESS -->\r\n    <section class=\"q-request\">\r\n\r\n        <div class=\"q-container\">\r\n\r\n\r\n            <div class=\"q-request-head\">\r\n\r\n                <span class=\"q-eyebrow\">\r\n                    Submit a Request\r\n                <\/span>\r\n\r\n                <h2>\r\n                    How do I request a cancellation or refund?\r\n                <\/h2>\r\n\r\n                <p>\r\n                    Please contact us with the necessary information\nso that we can identify\nthe order and review its current status.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div class=\"q-request-grid\">\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 01\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Identify the command\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Please provide your name,\nthe vehicle in question,\nand any available information.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 02\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Explain the request\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Clearly describe\nthe reason for the cancellation,\nreturn, or claim.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 03\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Add the evidence\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        Attach photos,\nvideos, or documents\nwhen appropriate.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n                <div class=\"q-request-step\">\r\n\r\n                    <span>\r\n                        Step 04\r\n                    <\/span>\r\n\r\n                    <strong>\r\n                        Review of the Situation\r\n                    <\/strong>\r\n\r\n                    <p>\r\n                        We check the status\n of the order\n and the costs already incurred.\r\n                    <\/p>\r\n\r\n                <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n\r\n    <!-- CTA -->\r\n    <section class=\"q-contact\">\r\n\r\n        <div class=\"q-contact-inner\">\r\n\r\n            <h2>\r\n                Do you have a question about an order?\r\n            <\/h2>\r\n\r\n            <p>\r\n                Please contact us with the information\nregarding your vehicle\nand your order so that our team\ncan review your request.\r\n            <\/p>\r\n\r\n            <a\r\n                href=\"https:\/\/wa.me\/8618054315792\"\r\n                target=\"_blank\"\r\n                rel=\"noopener\"\r\n                class=\"q-btn\"\r\n            >\r\n                Contact us on WhatsApp \u2192\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Commandes &#038; service apr\u00e8s-vente Politique de remboursement et de retour Cette politique explique les principes applicables aux demandes d&rsquo;annulation, de remboursement ou de retour concernant les v\u00e9hicules et services li\u00e9s \u00e0 nos activit\u00e9s de sourcing et d&rsquo;exportation depuis la Chine. Derni\u00e8re mise \u00e0 jour : septembre 2026 01 Chaque commande est sp\u00e9cifique Les v\u00e9hicules sont &#8230; <a title=\"Refund and Return Policy\" class=\"read-more\" href=\"https:\/\/qianqilin.com\/en\/refund-returns\/\" aria-label=\"Read more about Refund and Returns Policy\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-607","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/comments?post=607"}],"version-history":[{"count":4,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions"}],"predecessor-version":[{"id":766,"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions\/766"}],"wp:attachment":[{"href":"https:\/\/qianqilin.com\/en\/wp-json\/wp\/v2\/media?parent=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}