Terms and conditions of sale
Vehicles from China. Clear terms for every destination.
Each order is defined by its quotation and contract.
Scope
These terms outline Qianqilin’s vehicle sales and services for exports from China to destinations agreed with the customer.
The seller’s identity, vehicle specifications, included services and each party’s obligations are set out in the quotation and contract for the order.
Quotation and confirmation
The quotation specifies the vehicle, availability, destination, price and validity period. The customer checks these details before confirming the order.
The order is confirmed under the terms of the contract, including document approval and payment of a deposit where agreed.
Prices and payment
The price, currency, included fees and payment schedule are stated in the quotation and contractual documents. Transport, insurance, customs duties, local taxes and any service fees are itemised according to the agreed services.
Any excluded costs must be identified before approval. Payment methods and bank details are those stated on the invoice or in the contract.
Transport and delivery
The transport method, delivery location and estimated timeframe are specified for each destination. The contract defines each party’s responsibilities and the conditions for transfer of risk and ownership.
Timeframes may depend on vehicle availability, transport and customs procedures. On receipt, the customer checks the vehicle and documents and reports any issues with supporting evidence.
Import requirements and compliance
Import, approval and registration requirements vary by destination country. They must be checked before the order is confirmed.
The quotation and contract identify the required documents, procedures handled by Qianqilin and those handled by the customer. Local taxes and duties are payable by the party named in those documents.
Warranty and claims
The applicable vehicle warranty, its geographical coverage and claim arrangements are provided before the order. They may vary by manufacturer, model and destination.
For a claim, the customer provides the order reference, a description of the issue and relevant documents or photographs. The customer’s mandatory legal rights continue to apply.
Changes and cancellation
Requests to change or cancel an order must be made in writing. Their effect on incurred costs, timeframes and refunds is assessed under the contract and applicable law.
Any mandatory withdrawal rights or other customer protections are not excluded by these terms.
Applicable law and disputes
The applicable law and dispute resolution arrangements are specified in the contractual documents, subject to applicable mandatory rules.
If an issue arises, the customer may contact Qianqilin to seek an amicable solution without prejudice to legal rights or remedies.
A question about your order?
Let’s discuss your vehicle and destination.
