Scope of Application

This policy applies to requests related to vehicles purchased, sourced, or exported from China, as well as related services.

The specific terms and conditions may vary depending on the vehicle, the stage of the order, the services requested, the amounts already committed, and the destination country.

Applicable Commercial Documents

This information constitutes the website's general policy.

For a specific order, the terms specified in the quote, the pro forma invoice, the sales contract, the order confirmation, or any other document agreed upon by the parties shall prevail when they specify the terms for cancellation or refund.

Cancellation Before Purchasing the Vehicle

If you wish to cancel an order before the vehicle has been purchased, reserved, or committed to a supplier, please contact us as soon as possible.

The possibility of cancellation and any amount that may be refundable will depend, in particular, on the steps already taken and any expenses that may have already been incurred.

Cancellation After Making a Reservation or Purchase

Once a vehicle has already been reserved, ordered, or purchased in China for your project, cancellation may be restricted or impossible.

Any reimbursement may be reduced, in particular, by amounts already paid for:

• reserving or purchasing the vehicle; ;
• the fees charged by the supplier; ;
• preparation or storage; ;
• services already provided; ;
• the documents that have already been prepared; ;
• the relevant administrative or banking costs.

Cancellation After the Shipment Has Been Dispatched

Once the vehicle has been handed over to the carrier, loaded, declared for export, or shipped from China, canceling the shipment generally becomes much more complicated.

Shipping, storage, handling, documentation, insurance, change of destination, or other logistics costs that have already been incurred may not be refundable.

Vehicle Return

Due to the international nature of our operations, a vehicle delivered to another country cannot be returned automatically as if it were an ordinary consumer product.

No return should be arranged without prior approval. All requests must be reviewed based on the vehicle, its condition, its location, the available documentation, and the applicable customs and logistical requirements.

Costs associated with a potential return may include, among other things, international shipping, port fees, customs formalities, insurance, and other related expenses.

Vehicle different from the order

If you believe that the vehicle you received does not match the essential specifications confirmed in your order documents, please contact us promptly with supporting documentation.

The evaluation will be based primarily on the following:

• from the estimate or pro forma invoice; ;
• of the confirmed version and configuration; ;
• the vehicle identification number, if available; ;
• photographs or videos; ;
• transportation and delivery documents.

Shipping Damage

If any visible damage is found upon delivery, it must be reported as soon as possible and documented before any work is performed on the vehicle.

We recommend keeping photographs, videos, delivery documents, and any reservations made with the carrier.

When transportation insurance applies, the procedure may be subject to the terms and conditions of the insurer in question.

Inspection upon receipt

The buyer is asked to inspect the vehicle as soon as possible after it is made available or received.

Any significant anomaly must be accompanied by sufficiently detailed information to allow for its review.

Any modification, repair, or significant use of the vehicle prior to the review of a claim may complicate the assessment of the claim.

Items That May Be Non-Refundable

Depending on the stage of the order, certain costs that have already been incurred or paid to third parties may not be recoverable.

This may include, for example:

• reservation fees; ;
• services already rendered; ;
• bank fees; ;
• documents that have already been prepared; ;
• storage fees; ;
• port fees; ;
• transportation that has already been booked or provided; ;
• the insurance policy already in force; ;
• certain fees charged by third parties.

Regulations of the destination country

The requirements for importation, certification, taxation, customs clearance, and registration vary by country.

Unless otherwise specified and expressly confirmed in the order documents, the inability to register or import a vehicle due to a local regulation does not automatically constitute grounds for a refund.

It is therefore the buyer's responsibility to verify the requirements of the contract before confirming it.

Changes Requested by the Client

A change to the model, version, color, destination, port, quantity, or any other condition after confirmation may result in additional charges or may no longer be possible, depending on the order's status.

Any change must be confirmed before it is implemented.

Terms and Conditions for an Approved Refund

When a refund is approved, the final amount is determined after taking into account the recoverable amounts and the costs already incurred.

Refunds are generally made using a method consistent with the original payment or using a method agreed upon by the parties.

Actual processing times may vary depending on the banks, payment service providers, currencies, and relevant international procedures.

Bank Fees and Exchange Rate Differences

International payments may incur bank fees, intermediary fees, or differences due to exchange rates.

In the event of a refund, the amount received by the buyer may differ from the amount originally charged when bank fees or exchange rate fluctuations occur independently of Qianqilin.

Case-by-Case Review

Since international automotive operations can vary considerably, any request for a refund, return, or cancellation is reviewed on a case-by-case basis.

We are seeking to identify a reasonable solution that takes into account the contract, the actual status of the order, and the costs already incurred.